Privacy Policy

Privacy Policy

At Smith General Store, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our website, make purchases, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website or make a purchase:

  • Personal Information: When you create an account, make a purchase, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping address, payment information, and other contact details.

  • Usage Data: We collect information about your use of our website, including your browsing activity, pages visited, time spent on the site, and device information (e.g., IP address, browser type, operating system). This data helps us understand how our website is used and improve the user experience.

  • Cookies: We use cookies and similar technologies to enhance your browsing experience and collect data on how you use our website. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and improve website functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To fulfill orders, process payments, and deliver products to you.
  • Customer Service: To provide customer support, respond to inquiries, and address any issues or concerns you may have.
  • Marketing: To send you promotional emails, special offers, and updates about our products, services, and events (you can opt out of marketing communications at any time).
  • Website Improvements: To analyze website performance, enhance user experience, and troubleshoot technical issues.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as fraud prevention or resolving disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party vendors or service providers who assist us with order fulfillment, payment processing, shipping, and marketing. These providers are only authorized to use your information as necessary to perform their services.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such changes to our privacy practices.

  • Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests.

4. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure encryption technology for payment transactions and limiting access to your data to authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails or newsletters by following the unsubscribe link in the email or contacting us directly.
  • Data Deletion: You can request the deletion of your personal information, subject to any legal obligations or limitations that may apply.
  • Cookies: You can control the use of cookies through your browser settings. Please note that disabling cookies may impact the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before providing any personal information.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with the revised date. Please review this page regularly for any updates. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.